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How HR Software Can Keep Your ICT Talent Current (Part 1)

Talent Management

How HR Software Can Keep Your ICT Talent Current (Part 1)

June 08, 2016 Mike Erlin

The growing role of technology in all aspects of business is spurring a shift in the skillsets Australian companies expect from workers, especially Information and Communications Technology (ICT) employees. These changes require performance management software that simplifies performance tracking, employee training and other workforce development tasks that are crucial to business success.

Changing Workforce Needs in Australia

According to the 2016 edition of Australia’s Digital Report, commissioned by the Australian Computer Society (ACS) and conducted by Deloitte Access Economics:

  • Digital technology is expected to bring $139 billion to the Australian economy by 2020, an increase of over 75 percent from the $79 billion it contributed in 2014.
  • By 2020, the digital economy will represent 7 percent of Australia’s GDP.
  • As much as 97 percent of this growth is projected to take place in industry sectors other than Information, Media and Telecommunications.
  • In 2015, 53 percent of ICT professionals were in positions unrelated to traditional ICT work.
  • The Australian ICT workforce is projected to grow to 695,000 by 2020.

This rapid growth is driving changes in employee requirements in many different types of businesses, even those without an obvious ICT focus. Clifford Rosenberg, managing director, LinkedIn in Australia, New Zealand and Southeast Asia, points out that analysing “the 25 hottest skills in Australia shows that 17 of the most sought-after are technology related as more mainstream businesses integrate technology into their core business.”

ICT professionals within these companies now need to know more than just how to set up networks or navigate hardware and software systems. Employers require them to understand how to handle project management, strategic planning, customer service and other areas that were previously unrelated to ICT. Thanks to the fact that more businesses are using integrated technology solutions to connect with and keep track of customers, these skills are becoming essential in ICT positions.

“Our data also shows that eight of the top 20 skills demanded by employers hiring new technology workers are broader than core technical skills such as relationship management, customer service, strategic planning and contract negotiation,” says Rosenberg.

Interior Company Changes Require New Approaches

Changes in the internal systems used to support business operations are also prompting updates to what ICT positions involve. Business managers need to take a step back and assess what skills employees have, which are lacking, and how to implement improvements across the board.

Australian workforce development software company Cornerstone notes that “determining required employee competencies is the underpinning factor of all talent management.” Top performers within a company exhibit particular skill sets, and the way they approach their jobs can help managers understand which competencies are the most important for the success of the business.

Identifying Key Skills to Implement Effective Training

Cornerstone offers comprehensive:

  • Performance Management Systems to enable employers to identify key competencies of individuals within the workforce, set goals, track achievements and identify top performers;
  • Learning Management Systems (LMS) toenable development of essential skills for the businesses’ success in a collaborative and mobile training environment; and

Succession Management Systems (SMS) to create career paths for the most successful employees and manage internal hiring from a pool of the best candidates. Employers can use Cornerstone software for ongoing human capital management by continually monitoring changes in performance and adjusting learning activities and interventions to develop and maintain the strongest possible ICT workforce.

Establishing a baseline of expected skills and a system for bringing the entire staff up to speed gives managers the necessary platform to begin implementing a comprehensive employee development plan aligned with improving productivity and overall performance of the business. Proper planning allows companies to make the most of the talent already in place and hire additional ICT personnel to meet the demands of a changing industry.

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