Services - Client Engagement
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Client Engagement

Ask questions. Be heard. Share insights.

Ensuring you have an amazing experience is a must. That's what our engagement programs are about.

Making our best even better

Even if your service is great, we always want to be better. Our client insights channels enable this. You give us your feedback. We constantly improve.

Letting our clients drive

Engage with us and each other in ways that work for you. We have dozens of client-driven programs available to support you when and how you prefer.

Cornerstone Success Center

Learn, connect, resolve, and grow

Connect with the Cornerstone community. Ask experts those challenging functionality questions. Share ideas for the product roadmap. Stay in the loop about quarterly product releases - and much, much more.

Client Engagement Programs

Learn from the client community, and teach them a thing or two. Expand your professional network.

Connecting and networking are big parts of engagement. That's why we invest so much into our client engagement programs, which bring together thousands of learning and talent professionals. Depending on your role, industry, and product, there's a program for you. We have Communities of Practice, Product Advisory Councils, Regional User Groups, and Special Interest Groups.

3200+ Regional User Groups (RUGs)

Clients can network and learn from community members both locally and regionally. RUGs are held in-person, across 40+ regions globally. Administrators and business process owners come together to share insights and best practices.

Communities of Practice (COPs)

COPs bring together business process owners and administrators to network and learn solution-based practices from their fellow clients.

Special Interest Groups (SIGs)

Clients use these groups to meet peers who are interested in the same industries. We organise groups around the following topics, and launch new ones every year.
  • Financial & Insurance
  • Retail & Hospitality
  • Healthcare
  • Public Sector
  • Technology
  • Manufacturing
  • Higher Education
  • Nonprofit

Product Advisory Councils (PACs)

Select, senior-level clients use this interactive platform to provide feedback and influence Cornerstone's product direction. Members represent our whole client base. PACs help us make sure we align our products with our clients' short-and-longer-term business needs.
Learn how Cornerstone's client engagement programs can ensure your success