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Transforming the fundamental employee experience

Before Cornerstone, DCS had no one formal Learning platform, and multiple LMS and payroll systems that weren’t integrated with HR information systems. Performance reviews were paper based and participation rates were low.

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"We receive terrific support from our on-the-ground Cornerstone client manager and the whole. Cornerstone team. The outreach and sharing of experience within their user community is priceless."
Jarrad McWilliams
Manager, myCareer

The myCareer team in the NSW Department of Customer Service (DCS) is the creator, administrator and proud guardian of a platform providing People & Culture support to six diverse ‘clusters’ of government agencies - each with its own unique interface and expectations.

From a starting point of multiple, unintegrated systems and time-consuming, error-prone manual processes, the team has used Cornerstone to digitise the entire employee lifecycle - from finding and recruiting talent through onboarding, performance management, learning and offboarding.

In the process, they’ve not only made every process more nimble, accountable and efficient. They’ve also created a fan base of employees who flock to myCareer daily to help self-direct their own careers and growth.

Cornerstone was originally chosen by DCS in 2015 over other rigorously analysed contenders on the strength of its overall ability to grow with and integrate every element of the People & Culture unit’s requirements - and in particular, for its leading Learning & Performance Management System.

In the years since, the system, known by DCS as myCareer, has proven itself not only in performance and adaptability – but also in the wealth of support and possibilities that it has opened up.

myCareer has been responsible not only for vast improvements in efficiency – but also for an unprecedented level of employee engagement and a raft of creative new functionalities. And in a time of exceptional challenge, it has proven its mettle even further.

Transforming the fundamental employee experience

Before Cornerstone, DCS had no one formal Learning platform, and multiple LMS and payroll systems that weren’t integrated with HR information systems. Performance reviews were paper based and participation rates were low.

To tackle first some of the most critical touchpoints in the employee lifecycle, implementation kicked off with the Cornerstone Learning and Performance Suites.

"Execs make us their first port of call when they need something developed. We’re constantly being asked “can myCareer fix this?” And 95% of the time it can! We feel like the rock stars of People & Culture."

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